For an oil change that normally takes less than 30...

For an oil change that normally takes less than 30 minutes at other places, it took almost 2 hours at Dan Vaden. I realize that there are plenty of other customers getting work done, but when you have an appointment, this is on the verge of ridiculous. What a way for a mechanic to ride the clock. Everyone's time is important nowdays, and with providing "great" customer service, an explanation would have been considerate after 1 hour.
On July 17 I drove my car from the service department after having the transmission "repaired". Before I could get to the interstate, the gears started slipping again upon take off from a stop light, to the point of cars behind me blowing their horns. It finally caught and took off. I called service dept. and took it back. The next day, I was called and told that they could not find anything wrong. I picked it up again on July 19. Over the weekend, I basically didn't go anywhere except local, maybe twice to the store. On July 22, I drove to work and it did well. On July 23, I drove to work and it did well, until I did an errand. While in the bank parking lot, the motor was surging again and I had to use the brake with my foot off the gas pedal to keep from speeding in the parking lot. I got back to work and then on the way home, it was surging forward again. This happens at different times.
THIS IS A SAFETY ISSUE! Your service guys are very friendly, but they either don't believe that this is happening or they don't know what the problem is. In the meantime, I am driving a brand new car that is UNSAFE. I am to the point where I don't know whether to keep wasting my time bringing the car in to service or just contact an attorney. I know that if I am in an accident because of this problem, I will definitely be contacting my attorney.
After writing the above review, I get a phone call from the service department about bringing my car back in. I am told that it is probably the way I drive the car. Ha! Over the weekend, my finance' drives the car as we were out and about. He told me he sees what I have been complaining about and there is definitely something wrong with the car. But needless to say, after calling the service department last Thursday and Friday and leaving messages, I have still not received a return call a week later. 7/31/13