Lawrence Everett

Review of Sundance Chevrolet

Bought a 2017 impala one year old with low miles (...

Bought a 2017 impala one year old with low miles (~12K) and have had nothing but issues since I have bought this car. Ranging from not returning my refundable deposit to paperwork that was suppose to be completed before I was sold the car that was never completed, then now the clear coat is pealing on the bumper after I was assured that it was a clean no accident no issue car. I can not even get a call back from anyone about the issues to have it looked at, the body shop will not answer my questions and keeps referring me to my sales member, Ryan Gardner. I have left multiple messages for the sales member with no return, Seems very shady like they are trying to hide something. Its like they just don't care after you sign the paperwork, I would not recommend purchasing a car from Sundance. I should have listened to my used car salesmen friends and avoided this dealership at all costs.

I did want to follow up on this, They offered to make it "right" and when dropping it off the car they admitted that they have detailers come in a touch up paint and reclear parts of cars to make them look better. They did "repaint" the front bumper very poorly, They did not take the time to properly prepare the front bumper and just sprayed over the damage and paint that was already on the bumper,They told me that they were going to take it down to bare plastic and fix. When picking it up their excuse was "the techs don't like to do warranty work due to the pay", Sorry not my problem when you said you were going to make it right,. They said they were going to make it right again, and call me about what they were going to do about it and never did, I called multiple times with no return call. I ended up taking it to another body shop I trust and they were appalled that any "Trusted" body shop would let it go out like that. With their recommendation and a recommendation of a second body shop I paid out of pocket to have the whole bumper replaced with a new one due to the poor work done and the amount of labor it would have taken to make it right. To top it all off now the rear bumper has the same issue of pealing clear coat only after a year of having the car. I've tried calling the body shop and I'm being told since its over the 36K mile mark there's nothing they can do even though they admitted fault the first time dropping it off. I was quoted about $700 just to make the rear bumper right on a 2 year old low mileage car that they messed up. At this point I am not even sure I would trust them to make the rear bumper right after the work they did on the front, It has been a very bad situation from the start.