Do not use this company! We have been w them for 1...

Do not use this company! We have been w them for 17 years. Payments in full all the years!
We had wind and hail damage to our roof! Contacted June 21 and still nothing! Now worried about the continuing rain and the singles r off the roof! Manager assigned to our claim still has old message on phone! If I did this at my company I would have lost my job! Customer service is horrible!
I feel like going to Ohio to get some type of action! Just so very upset!