I live in the north east and sustained roof damage...

I live in the north east and sustained roof damage during a severe storm. Hancock was utilized by Allstate in processing my claim. The day of my appointment the Hancock inspector was a no-show. I gave him 25 minutes before I called to see what his ETA was. I was un-apologetically advised that I had to reschedule because he couldn't make it because of car trouble. When I asked at what point he was going to call me and let me know he couldn't make it, I was told he lost my phone number. This was a waste of my day and also money, since I had my roofing contractor standing by also. When a second Hancock inspector later contacted me, he told me he would be at my home 3 hours later. I told him not to bother.