Kathleen Martin

Review of Indiana Department of Workforc...

It's not only incompetent personnel, it's dealing ...

It's not only incompetent personnel, it's dealing with an incompetent system at DWD IN. No email contact offered, so today, my husband was on hold first for 17 mins before a CSR answered. That CSR (Nicole) took his personal info, heard the problem, said she'd put him on hold, then proceeded to put the call into a FAX/modem signal followed by fast busy signal until hang up. Call back in the phone queue it was then a 22 min wait for a CSR. And all this time wasted because of an error by their personnel! Very ignorant design to deliver so-called "service." Also, issuing Visa debit cards for benefits is wrong in so many ways, and there is no other option. Handy for people without bank accounts, but very risky for all recipients. Direct deposit is the only safe way to receive such benefits. Clearly EPPICard offered Indiana a kickback to handle benefit payments this truly terrible way.