Jeffrey Raszka

Review of Hot Dog Heaven

Yet another disappointing experience. Second visit...

Yet another disappointing experience. Second visit in the last month. I held my previous poor experience as an anomaly but after this evening I had to write. I have some positives to try and balance the negatives.

Starting with the positive.
- The serving a French fries is very generous and they're pretty darned good. Quite a unique fry and a good oily flavor that you can only get with a deep fryer.
-My chili dogs with slaw were also very good. Generous portion of sauce and slaw.
-The kids are always happy so I'll try again in a few weeks when we think of it.

The negative.
-They always seem understaffed, not that the wait times are excessive but the effect it has on cleanliness is questionable at best. I did not see anyone cleaning tables or wiping anything down in the dining room or outside while we were there.
-I would like to believe that some additional cleaning happens behind the scenes but the outward appearance doesn't make it seem like that happens, Lowes or any grocery store or other "chain" wipes down the cash register after I use it. An establishment that serves food would make you think they would be doing everything possible to make it seem that they're taking the current situation seriously aside from a sign on the door.
-On my previous visit the person taking my order and running the cash register proceeded to then get drinks with the same gloved hands, gloves are just like your hands, if they get dirty so does everything you touch!!!
-If gloves are too expensive, dedicate employees to one task or wash your hands please.
-Finally the last two visits I have gotten a carbonated beverage from the drink fountain, both visits and all four drinks have left me very disappointed, they did not taste like Pepsi, Dr Pepper or Root Beer. Very watered down and poor taste.

I'm not comparing Hot Dog Heaven to a chain, we try to avoid them other than grocery stores or the home improvement store as mentioned but please try harder. If you think Covid-19 is a hoax then please let me know I will not visit again, I am not a lemming believer but we all need to do our part, that's all I ask. Do not sit still and rely on your reputation forever, before you know it it may not be so Stirling.