CARYN GEORGE

Review of Ramada St. James/Gaslamp

I have stayed here before and love the old-fashion...

I have stayed here before and love the old-fashion-ness of this hotel. Unfortunately, I made reservations twice and BOTH times this hotel cancelled them. Once was through booking.com (who claimed credit card was denied) and the second time I actually called the front desk of the hotel and made reservations and all went supposedly well. Today I called up to check on my reservation for tomorrow and "Donald" told me it was cancelled and there were no rooms available. When I told him that this was the Ramada's fault and I needed a room as I was coming in from out of town for a concert, he said he couldn't help me and that I was being very aggressive and he was going to hang up on me. He then told me he could have his manager call me and when I tried to give him my phone number he said, "Wait, wait wait, ma'am" very patronizing, "I have to write all this down." I said "Well you are looking at my name on the reservation that's why I am just giving you my phone number" and he said I was accusing him of not being able to read and hung up on me. WTF? Is this hotel and dude for real????? My advice to anyone who dares make a reservation here: CALL ON A DAILY BASIS TO MAKE SURE IT HAS NOT BEEN CANCELLED. And if it HAS, speak to anyone but "Donald"!