Donald Harvill

Review of Kentucky Freightliner Trucks

I called service department to troubleshoot an el...

I called service department to troubleshoot an electrical issue with my truck. That 2 Truck stops in area that did not even know where to start.The service advisor that answered the phone did not know the answer so instead he turned the phone over to Billy which is the service manager. Billy then Diagnosed the problem over the phone with my best explanation of my problem. and told me they could probably have it fixed within a reasonable time. But said they were booked for the rest of the day. He told to come in first thing the next morning, I dropped my trailer off at their drop lot about 2 miles away, Then I came back to the the dealership, and checked in with Josh a service advisor. Was told it would be HONESTLY about 3 hours and they would send the next available Tech out. So in 2 hours Isaac the service tech that came out to my truck with his computer and diagnosed the issue within an hour. While I watched and asked questions. Now that I seen that it Was such a simple fix. In my opinion and with past times that I experienced with other shops that when given the chance. Would of and could of said they don't have the part and that they need to make special order by express courier in which to give them more time and money to add to the total bill. Which I am ashamed to say, But I believe that has happened to me in the short time that I have owned this truck and in this industry. Especially From other dealers in this country that I have tried to get service and or warranty work done and was told by other dealers that it was not covered which Josh the advisor found out that I still have warranty left on some issues that could and can wait. Until I can schedule a soon, But later date because I'm in a hurry to make more money. I'm just a 1 truck operation but they made me feel like I was the owner of a large fleet. So for all the negative reviews that I have seen posted about This dealer please give this place another chance. I believe they will do their best to make it a better experience. There is a reason they are an Elite dealership. I apologize for rambling on about them but in my opinion it is well deserved. Thanks to all of the people I dealt with on my visit Billy,Josh,Terry,Isaac. And that guy that deals with the sales staff on ocassion . I live near Orlando Florida but I believe I have found my hometown dealership.( Kentucky Freightliner Trucks.) Signed by: not always a disgruntled truck driver