First and foremost it s a five-star resort all the...

First and foremost it s a five-star resort all the way. I am an Omni member. And this lived up to their brand. During such a challenging time Matt, Matt, Rick, and Caylee all at the pool/in charge of cabanas and service were outstanding in their customer care. Although they had limited availability with cabanas they accommodated my group and Me which allowed us to be able to continue celebrating a birthday comfortably and allowed me to continue to work remotely as an essential worker in such a fun and welcoming environment. Hats off to this team and the other employees for making this an awesome getaway weekend during a time when most hotels and businesses lack customer service and empathy. I ask that upper management please recognize these individuals as they went over and beyond to make sure our experience was as great as the Omni brand.