Camille GD

Review of French Consulate - Chicago, Il...

I can't speak highly enough about my experience wi...

I can't speak highly enough about my experience with the French Consulate. From the day I called to inquire about French ID cards and passports for my 5 month old twins to our appointment at the Consulate today, we received the most professional, efficient and kind attention.

First Madame Day and the team were able to find us two consecutive interviews despite their very busy schedule as they knew we lived far. Then Madame Day went through the whole process with me, detailing the needed paperwork even if it was also explained on the website, but to make sure I would not miss anything. I called several times to ask questions and talked to Madame Day without any long wait on the phone and she remembered me each time.

Also they made an exception and allowed my husband to come with me even if only one adult is normally accepted, but they said with two babies they would understand.

The two staff members who processed our paperwork were also very nice and efficient and it went smoothly. Madame Day even came to us after the interviews to greet us and meet our twins. We are very touched by the warm welcome and genuine care we received by everyone and how smoothly the process went.

Many thanks to the Consul General and his team!