Eleni Garidis

Review of Amara Sanctuary Sentosa

WORST SERVICE EVER - do not waste your money.

WORST SERVICE EVER - do not waste your money.

Booked this hotel for my partners 30th birthday as a surprise. The service was so disappointing and shockingly poor it was a total disaster.

Here are just some of the awful elements:
1. No clean towels at the sky pool - takes 30 minutes for someone to finally bring them up
2. Old food left all over the sunbeds that haven t been cleared up in what looks like hours
3. Ordered 2 iced coffees - never arrived
4. Ordered lunch and 2 hours later when it still hadn t turned up, went to reception to question this (the phone to be able to contact reception would NEVER get through after 30 minutes of ringing) - reception said our order had likely got lost amongst others and we were told to order food panda instead!
5. I was promised a cake for my partners birthday - never turned up
6. Rooms are old and noisy
7. About 2 staff members to serve everyone at breakfast - you have to fight your way to get attention from the staff members, meaning anything I needed I had to get up and physically walk up to someone for anything.
8. Food is awful - can t even believe it s a 5 star hotel.

I complained to the Managemet the day I left the hotel and it s been a week without a response. When will someone finally respond to complaints?

It s honestly shocking and the worst experience I have had in a hotel for a long time.

Absolutely should not be a 5 star hotel - biggest waste of money ever.

Do not stay here.