Had an appt for a tire rotation, which is on the E...

Had an appt for a tire rotation, which is on the Earl Stewart service sign-up page as $19.95(or $19.99, I forget which). Initially told it would be $24.88. When I brought up the difference in price I was told "the price had gone up." Eventually I was told they would "honor" the price on their own website (as if they were doing me a favor.) Found out I was due for an oil change also.
Waited an hour, WITH an appt., just to watch my car go into the shop. Was told it would be another 20 min. or so, but I wasn't quoted a time when I turned the car in and fully expected it to be finished well before an hour. An hour is plenty for an oil change & a tire rotation!

Then, while waiting for the car, we were accosted by 4 different little kids selling candy. NOT something you expect while waiting for service on your car! Why are they allowed to pester the customers this way? I don't know if they "belong" to someone that works there, but somebody definitely needs to rethink allowing that solicitation!

Can't say anything about the visit impressed me. They ended up comping the rotation because I knew my car had been sitting for an hour before it was even touched! You don't expect that to happen when you have an appt. Isn't that the whole reason for making the appt. in the first place?

Another man was checking out when I went to ask how much longer and I heard him say he wasn't happy also. He tried to use the famous "red phone" that is there for customers to contact someone higher-up when they are unhappy, only to discover it WASN'T EVEN CONNECTED! Yikes!

Lots of room for improvement in these processes. They did what they could by comping my rotation, but the issue is that the problems happened in the first place:
1. Wrong price on website starts interaction off on the wrong foot.
2. I wasn't given an estimate of how long the car would take, which meant I drew the logical 1-hour conclusion.
3. Allowing little kids to repeatly pester the "trapped" customers who are waiting on their cars with candy sales.
4. Not addressing a car with an appointment in a timely manner.
5. Having a customer service rep whose response was that he didn't do the work and passing the buck to the manager.
6. Having the "red phone" out on the counter, but not connected!