the windows are advertised as premium windows but ...

the windows are advertised as premium windows but don't be fooled by this assertion. i bought the package of hardie siding and the beechworth windows. we had about 18 windows installed and only a few operated correctly. some needed to be replaced and some still don't oeprate correctly. the company reps have been responsive but its hard to fix junk. soft pine doesn't stain well and the soft pine should not be used with the heavy triple pane glass. junk junk junk.
AFTER MY POST, ERIC O. (CHIEF EXEC @ BEECHWORTH) STEPPED IN. HE PROVIDED REPLACEMENT WINDOWS AND A TEAM TO CORRECTLY INSTALL THEM. THEY ALL WORK NOW. THANKS TO ERIC.