Vanessa Forouzan

Review of TELUS Enterprise Solutions

I came on board with Telus thinking it would be a ...

I came on board with Telus thinking it would be a good switch from Telus. But it wasn t I had the hardest time trying to deal with them. So I switched back to Rogers in March. I did not get a a bill, email or even a phone call to say you need to pay your bill. I run a business I don t have time to make sure I m on all my bills, most of my bills are auto pay or a get a letter to pay the bill! These guys send a email to me on May 02 saying the payment is needed, then two days later I get a email from collections saying I owe money, then Telus sends another email saying to ignore the collection process. Mind you all these emails have gone to my junk email, which I don t check due to being a business email. I had noticed my junk email with unread messages on May 10 to realize that they sent it to collections. Where was my calls, emails or even a letter saying I need to pay?? I pay my bill on time each month. I don t know how you guys are in service. I am now canceling my home services due to this, as it is not okay to do to customers.