Original review relates to my immense disappointme...

Original review relates to my immense disappointment on the damaged luggage handle and the management s terrible attitude and service towards addressing the issue. Immediate and only response from the hotel was to deny all responsibility and in turn claim that it must be damaged at the airport. Below is my further response to the hotel s reply:
Thank you for the official statement again, ignoring again the fact that the luggage was left intact at the lobby by myself. I have the habit of 1) checking my luggage before check in at airport and after i get it back at baggage claim, 2) before it is handed off at the coach and after it comes off the coach, hence I can be 100% sure that the luggage handle was intact when I left it in the hotel lobby because it was checked per habit. This was communicated to the manager. He had no explanation then for the damage which must have happened between hotel lobby and the room. The luggage was just left on its side outside the room after a knock on the door. The offer to repair came only after it was pointed out that there was no report/communication of any existing damage to the luggage to the manager nor the client prior to the complaint; a report is supposed to be have been made in accordance to manager s claim of the procedures that were in place and strictly adhered to. Anyhow, it is duly noted that the hotel shall and will always & only maintain its own version of truth. Hope this clarifies.