Michael Bear

Review of Luxor and Excalibur Hotel and ...

I have stayed at the Luxor numerous times for semi...

I have stayed at the Luxor numerous times for seminars and have always enjoyed it.

The Negative: My one complaint is god forbid you forget to cash in your voucher within 120 days. They will not help you at all. They won t even consider offering you points, even if your staying there and playing there. My voucher was in perfect condition but they won t even try to help you. They claim that these vouchers are equivalent to cash but cash doesn t expire, so that s not 100% accurate. I do understand this was my fault but some free promo would sure keep me gambling in there casino. Which in turn I would be more than willing to put more cash into the machine, most likely giving them more money. But now I m not giving them another dollar. I am more than happy walking to a different casino. Customer service should be there number one priority.

The positive: overshadowed by the negative. Rooms are nice, pretty comfortable and the casino floor is fairly easy to navigate. At least easier than other casinos on the strip.