kosmios iah

Review of U-Haul

This is literally the worst Uhaul location in WNY!...

This is literally the worst Uhaul location in WNY!! They are unprofessional and lazy. I have a storage unit there because I m relocating and I m not in the same city as my storage unit so speaking to a actual representative that s at the location were the storage I m paying for is very important!! Every time I try to contact the store they purposely let it ring to they re offsite answering service every time! I ve called them as soon as they opened, 45 mins after opening, before lunch time, after, and evening. I kept getting off site answering service. The offsite representative will send them a message to return my call and they NEVER do. They ignored my calls as well as multiple request to call back from Uhaul offsite answering service. I suggested one of my friends to drive by to see why they weren t answering the phone. It was 2 black guys one of them was the manager of the store. Not surprised by what he told me and recorded. These men were sitting there doing nothing and drinking a beverage. Hiding behind tall boxes so high that when you walk in the store you couldn t see them. You have to walk further to the back. Neither of them got up to greet my friend at the door and the lights are so dim you can t tell if the Uhaul location is open or closed. These men are completely lazy, unprofessional, and withdrawn. If you need verification of that just call the Main Street location and listen to his voice on automated phone system. They literally NEVER answer the phone because they have an offsite answering service!!