Ivo Solis

Review of AutoNation Ford Jacksonville

Overall the experience was good, with a minor spee...

Overall the experience was good, with a minor speed-bump . Originally I was told the service was going to take about 1-2 hours for completion, so I decided to stay at the service area; it was only an oil change an rotation. 4 hours later it was completed. I can understand things getting a little hectic, so I understand the delay, however I was little disappointed no one checked on me or communicated the delay, I had to ask. Not a big deal, just didn t reach 5 stars for me. Overall, I certainly will go back. Staff was nice and there was a comfy enough chair. Next I ll just drop off and assume it will take longer than I get told. Thanks.