Ankur Poseria

Review of The Normandie hotel

This review is specifically for the valet service ...

This review is specifically for the valet service on Sept. 4, 2019.

I brought my new car to the valet for a visit with the onsite Barbershop (EXCELLENT cuts from them by the way). I usually don't trust valet drivers, but I was in a hurry and there was no space to park in the vicinity easily. The valet driver told me not to worry, he parks a lot of cars "much nicer than this" at his other job, so this would be no problem.

An hour later I come back to pick up my car, and find the hood and front bumper COMPLETELY ETCHED with water stains. The car was clearly parked under an air conditioning unit, and when water like that dries rapidly in 90+ degree heat it PERMANENTLY etches the clear coat. Knowing the valet driver couldn't do squat about it (nor was he careful enough to care), I knew I'd have to take care of this myself. Sure enough, when I got home to test it, I found that the clear coat was in fact etched through the wax on the car and I'm going to have to spend my entire evening machine-polishing and re-sealing the entire front end of the car. EVERY time you have to polish the clear coat, you are shaving off a layer of protection on your paint. THIS WAS A COMPLETELY AVOIDABLE AND UNNECESSARY HASSLE - especially coming from a valet driver who EXPLICITLY told me NOT TO WORRY.

This is why the service industry has a bad reputation - because of incompetent service people like this who offer false assurances and cannot deliver on even the simplest of tasks.

If this is how he treats my new car, I can't even imagine how owners of "much nicer cars" feel after he's neglected them.