Drew Cason

Review of Alyeska Resort & The Hotel Aly...

I'd left a pair of pricey sunglasses on a table he...

I'd left a pair of pricey sunglasses on a table here, and realized my mistake shortly after leaving. I called them up, and as my table hadn't been cleared yet, the sunglasses were still on it. I was on the road, and turning around would have been inconvenient (though possible) but the staff said they could stick them in the managers office and I could pick them up the next weekend. The next weekend came, and my sunglasses were gone. I got a whole run around over talking to different people and lost and found locations, but in the end, they were still gone.

Fair enough, right? I forgot my sunglasses, shouldn't have left them in Alyeska's care, and one of their employees jacked them.

What really sucked was trying to talk to someone at Alyeska about it. I called their security department once ever two or three weeks for about two months. It got to the point that the second to last time I called, the guy at the security desk had talked to me twice before and started to feel bad that the people he passed my info along to weren't contacting me back. In the end I got frustrated as I once again gave them my telephone and email address, and refused to get off the phone until they said they would call their manager at home and he'd get back to me the next day.

Two days later I finally got a call back from someone who apparently had some authority. He said they don't take any responsibility for lost and found items.

This place is too expensive to risk staff stealing your things and management give you a glacially cold shoulder...