Joyce Gagnon

Review of Cracker Barrel

Service was good but I don't like what's happening...

Service was good but I don't like what's happening with your pancakes.
They should be dry, not greasy and crispy. It's almost like they've been deep fried! And they're topped with butter!
I request no oil on the grill but I guess maybe the cooks don't think that will work; if I get a cook to try it, they come out amazing.
And it's not just Lebanon, but Hermitage, Mt Juliet, Smyrna, etc., in the area.
Even your ads are showing greasy, crispy pancakes!
Where are your food arrangers, photographers, managers and any other personnel you use? Doesn't anyone in the system know how to cook pancakes?
I can promise you that IHOP makes superb pancakes. Not even a speck of grease, fluffy, high and a taste to beat all.
I know this is TN, land of lard, but not everyone wants a heart attack.
Please, send someone out to the field to correct the plight of the pancakes!