Matt McFadden

Review of The Fairmont Sonoma Mission In...

We met another couple here for a 2 night stay. I h...

We met another couple here for a 2 night stay. I have to give 4 stars for the hotel, the spa but mostly to the awesome staff.
There is one thing that gets 1 star and I'd like to warn other guests about. Check your bill a day or 2 AFTER you check out!
Both our friends and us were charged additional the day after checking out! My friends were charged an extra 800. 00 and were were charged over 700.00 extra. Upon making phone calls we were partially reimbursed for a little over 300.00 saying there was a "computer glitch" The rest we were told were spa charges, even though the package we bought included the spa. Why didn't they say something at the spa of the extra charges that were being tacked on?
Why wait until the next day?
They must make alot of extra money by doing this.