Sara White

Review of Inn and Spa at Loretto

We really enjoyed our stay here. The staff is top ...

We really enjoyed our stay here. The staff is top notch. The location is super convenient to everything in historic downtown Santa Fe and Canyon Road. I had one of the best massages I've had from Linda at the spa. We stayed in a Vista King room that had a very large patio attached it it, which was great. Definitely would return!

A couple items for improvement:
-Bathroom (shower/tub specifically) needs to be updated. Definitely below the quality of what I'd expect from a hotel of this caliber. The tub is old and small, and has a shower curtain instead of a glass enclosure. This becomes an issue because the shower curtains used are heavy and opaque, but the only light in the room is outside the shower. This results in a very dark shower! The drain in our tub also was super slow.
-When charging something to the room, staff should always ask for room number AND name. We were only ever asked for room number. When we went to check out, there was a charge to our room that was definitely not ours. Although the front desk staff checking us out was nice enough and got it resolved for us, we spent some time going back and forth - her insisting that the receipt said our room number and name (though it wasn't a signed one, it was just a bar slip) and me insisting that it couldn't have been ours. Making sure staff asks for the name on the room in addition to the number would help prevent these types of accidental (or not accidental, depending on if someone was just trying to get some free drinks!) room charges.