Purchased a ceiling light fixture online, which wa...

Purchased a ceiling light fixture online, which was drop shipped to my home. It was of extremely inferior quality, as was the Customer Support. If I am calling you with a LEGITIMATE quality issue, is does not endear me to your Company if I am forced to engage with a rude, snarky Representative who is also not truthful. A Canadian company doing business in the US would do better being more competitive with Customer Support, rather than further antagonizing a Customer to the point that they feel obligated to write negative reviews about the product AND the Company!