My family is presently staying at the Palazzo for ...

My family is presently staying at the Palazzo for 3 nights. First night we find that although the room has a pullout sofa and we are 3 guests, there were no additional pillows nor comforters in the room. After we discovered that and placed a call for it, the pillow arrived after 30 mins and the comforter after about an hour; I was almost half asleep by then. We got a measly insincere apology. 2nd day we stepped out of the room post lunch and had previously alerted the housekeeping staff in the hallway that they should clean the room after 2pm. We come back at 9.45pm to find the room in the same way we left it. After we called housekeeping we were told that the ETA was an hour. My family went to the reception and complained; it was then that we were guaranteed a 15 mins response time. The staff did arrive, but skimmed on the routine. After asking him to vacuum the room, he grudgingly did it. He didn't however do the bathroom mat; he just mopped the floor. I paid a full price for my room and except the same level of service that I'm entitled too; I'm terribly disappointed that my family was inconvenienced and had to request the service. I found their service to be not at all at par for a 5 star hotel. I would never ever come back to this property and would recommend others to think twice; their rates aren't cheap, so their lack of service does stand out even more.