Sorry to say my wife and I were disappointed. The...

Sorry to say my wife and I were disappointed. The coffee cup I was given was dirty, we didn't care for the coffee flavour (we can be a bit of a coffee snobs) and the meals were cold. The coffee cup was replaced but no apology was offered and the cups of water we requested never arrived.

The manager (we presumed) asked about our meals as we were packing them up to take back to the hotel and did offer to provide hotter meals but we were unsure what would have been delivered.

I hope this was just an off day...