Now for the second time in the Heidelberg area ter...

Now for the second time in the Heidelberg area terrible experience with dpd. Once agreed because of Corona storage location (I don't recommend anyone). Package was supposedly delivered - but it wasn't. dpd: my problem. Horrible customer service. Then after about 5 weeks, the package appears as a return at the seller.
Recently another shipment on the way for 14 days. I chose redirection to shop. Didn't get there. Confused messages by email - 3 different delivery dates on one day within 10 minutes. Delivery then took place after 14 days and back and forth at home and not in the shop as agreed. I never buy consciously in online shops that send with dpd.