Clarence Martin

Review of Marina Inn at Grande Dunes in ...

This was a Beautiful hotel with great views. The h...

This was a Beautiful hotel with great views. The hotel staff was very polite and courteous throughout our stay. First issue, My rate was higher upon check in than when i first initially booked. I was told their was a tax increase. I never received any correspondence from the hotel to inform of this increase. I am from out of state, and out of courtesy a phone call or email would have been great. 2nd issues, the balcony slide door would not lock easily. (Rm 6514). I have a 2yo toddler who likes to roam during the night sometimes, so this was very important to be able to lock this door. I did contact the Front desk who sent maintenance to fix it right away. We were told it was a trick to locking the door. So, my wife and I had to watch his steps in order to lock the door. I would have preferred to be able to just turn the lock, but not with this door. I asked about another room, but wasn't able to be moved. Even though I overheard another guest upon check in being upgraded. Upon coming into the room the door did not close all of the way, so you had to slam it shut for it to close properly. One morning we requested more towels and bath cloths it was around 7ish, and were told we had to wait until 8am. Nevertheless, this was a nice hotel.