I will explain in a timeline what happened with a ...

I will explain in a timeline what happened with a load we pulled with Transcorr. On the way to deliver the load we had trailer electrical issue and a flat. I understand its our fault the load was delivered late. When I called Transcorr to make them aware they was upset and rightfully so to be. I asked what they wanted us to do about the delivery time. I was told by a rep that they would advise us when they heard from the receiver now when I called them it was 8 am est. I called back at 11 am same day and they told me that they have not heard from the reciver about a time and that the receiver was upset so just basically wait for Transcorr to call us back. At that point I just called and set it up myself and had the driver arrive when they opened to be fit in. He was unloaded at 810 am next day. About 930 a rep from Transcorr called and wanted to know if the driver was in route to deliver and I asked how would we know the appointment time to be there when I was told to wait for your call and now you are worried about the load. Well all I can is Transcorr is lucky we took it upon ourselves to make it happen.