Deanna Few

Review of Jim Norton Toyota

I love love love Jim Norton Toyota. I go there for...

I love love love Jim Norton Toyota. I go there for everything whether it be an oil change or getting a new vehicle. I went in February 27,2014 hoping to look at a vehicle that was reasonably priced that had more room than my corolla, and with low mileage. I went in shortly after Jim Norton opened and was greeted by Thomas Hector, who helped me get into my corolla two years before. I told him what I could financially and he said hold on let me go get a car and see if you like it. I said ok. He drove a brand new 2014 Camry SE Sport around. I immediately fell in love. He told me he could more than likely get it within my budget. He had me meet with Kord Padilla in the financial department to see if it was possible. Kord told me Thomas said to treat with love and care, and that is exactly what he did. i could not be anymore satisfied. Both are amazing Christian men that truly want to help their customers. I was so happy. Long story short. I have a brand new, beautiful car that is safe for me and my daughter. I can't thank those two enough for all they did for me.

In addition to everything in the past, I leased a 2015 Rav4 a couple of months ago. Messed up the front end of my vehicle, trying to avoid a car that pulled out in front of me (long story short). I've been helped by a gentleman named Brett in the service department, and he is absolutely amazing and so helpful. After i had initially taken my car in to get it fixed, I've been back a couple of times because my car was making weird noises. The last time I took it in, the found a bracket that was bent, that would keep getting worse if not addressed. Although, there was no way I could afford it, I let them know and said I would have to wait (I didn't want it on my insurance). Brett called me and said "What could i pay?" I said I could probably do half. He calls me back a couple of minutes later and said "Don't worry about it, we are going to put it under warranty". Thank you Jim Norton and Brett!!!