Kristen Noelle

Review of Great Indus Travels

This tour company does not give you what you pay f...

This tour company does not give you what you pay for, and tries to scam you for more money!!! My mother and I were traveling to South Africa with a group of 15, who all paid the same amount for the trip. We contacted Tordes Charlton, supposedly the manager, several weeks in advance to upgrade our room in Cape Town. We were told it would be $760 to upgrade to an ocean view room. Come to find out, once our group gets to the hotel half of the 15 are given two level suits and half are given ocean views - all for free! We were given a room with a view of the air conditioners! Once we spoke with other members of the group we had actually paid for an ocean or mountain view when we originally booked the trip, so Indus travel was trying to scam us for another $760 for what was already promised to us upon booking. We were eventually moved to a mountain view room, but Tordes took zero accountability for trying to charge us for a free upgrade. She blamed it on everybody but herself, not exactly ethical for the supposed supervisor to do. I asked for her supervisor to contact me upon returning to the States and she told me she doesn't have a supervisor, that must be nice! While the trip was fantastic, and I would do it again, just with either a different travel agency or a different travel coordinator.