Alexis H

Review of I-20 Animal Medical Center

I will never go here again. We spent over $600, ov...

I will never go here again. We spent over $600, over 2 visits 2 days apart, and no diagnosis. Took him to another vet and he was diagnosed within three hours for $65. Called I-20 to ask why they couldn't diagnose after $600 worth of tests, and got talked down to by the manager. We are appalled by how disrespectful they are, not only after they've messed up, but the fact that they just run tests to rack up the bill and have no desire to help me figure out what is wrong with my dog. This is not the first time they have tried to price gouge us. It seems like every visit is $200 test after $200 test, with no real result. The same thing happened with our other dog's allergies. I cannot trust them with my dogs care, at all.

In Response to The Manager: I'm sick of the lying. We did have the funds to do more. On Sunday, your vet was getting off 20 minutes after we came in and did not try to do anything more. It wasn't out of concern for us, especially when the response to our frustration was we were "threatening you". When no talk of any sort of action ever came up, except how disappointed we were in your facility. We were told Friday there was NO spinal issue. Please, DO NOT CLAIM WHAT THE OTHER KNOWLEDGABLE CLINIC WAS ABLE TO DIAGNOSE AS YOUR OWN WORK. You were incapable to help us and do not know customer service. When listing your charges, it is interesting you omit the other $150 for an office visit, plus unnecessary medication, since you clearly didn't know what to be treating. You're offer of retest came AFTER the other vet did his job. Why would I bring my dog back to you? I DON'T TRUST YOU WITH MY ANIMALS. And am even further upset and appalled that you would lie about all of this.