I'm only giving 4 stars because the repair man was...

I'm only giving 4 stars because the repair man was supposed to arrive between 8-10 a.m., but he didn't get to my house until almost 11:30. I work evenings, so it was important to me that they arrived on time. I ended up having to call in for unscheduled leave to cover me until I could get there late. Besides that issue, everything was great.