Just want to leave this as a positive review becau...

Just want to leave this as a positive review because of Tim whom is a marine veteran, is an amazing salesman who follows the core values of what I think Reliable should be and what can be. However, leadership is horrible the GM whom decided to come to our home and do final arrangements and measurements totally ruined our experience and trust with reliable. If you are planning on doing something simple, small, in the sub $5000 range and have your decorations and ideas already mapped out then Reliable is good for you. However, if you are looking for design help/assistance and more ideas brought upon unfortunately the GM will tell you that can t be done we have to do what is in their inventory. Or you have to go shop on your own with the budget in your quote. Ummm we are spending almost 40k we can get an Audi S5 for that price. Moreover, customer service skills massively lack or are missing with leadership and understanding of someone whom is battling cancer recovery and was in the hospital for about 7 months straight and mentioning a couple days of family needs in the hospital and laughing at us saying he needs to get to his wife like it s the end of the world. Now our family and anyone who is looking for help in that regard shouldn t look for this company as you will get laughed at like you are a peasant. On top of that had the audacity to reference getting water on demand when asked upon while leaving lab/infusion appointment while our caregiver was at the house was a little disturbing. Furthermore we couldn t deal with the stress so had to end soon upon ending the GM decided to tell our son (5 year old) to pick up tiles that was left on the floor, multiple sample decorations. Unfortunately, this GM ruined our perception of this great company that Tim has, which is an amazing vision and ideas that in my career path would match what would coincide with any company.

I ll leave this here Tim got us to sign a contract on the upwards of 35-37k and it was smashed with leadership. Home Depot can do the same for almost 27k with real wood not laminate and carpet, leadership needs to stop penny pinching and really care for its staff, because yes I miss working with Tim.