We made a reservation for September 9th on the 11t...

We made a reservation for September 9th on the 11th of June 2014. It was confirmed and guaranteed by credit card. In the early afternoon of the 9th I called to confirm the room and told them we would be late, as late as 1:00 am but we would be there. They said it was fine. We arrived at the hotel at 11:00 pm. We were told that our room had been taken, there was a convention and no other rooms were available. We told them it was confirmed and guaranteed and I called earlier to confirm again and all was OK. They said they were sorry there was nothing they could do but to transfer us to another hotel.
We went back and forth and they were robotic in there "I'm sorry there is nothing we can do". Out came a mass produced form letter with the hotel's name and the name of the hotel they were transferring us to. By 12:00 am we were in the other hotel they paid for it, so the hotel was not at all comparable to the Silversmith. The form letter showed me that they must do this on a regular basis. It is shabby and unethical treatment. If you have a reservation at this hotel make sure you have a back up plan. They are certainly not trustworthy.