We were recently at Secrets Royal Beach Punta Cana...

We were recently at Secrets Royal Beach Punta Cana for a week's vacation and i have to say that it definitely didn't live up to the reviews I had read before booking it. The worst part of the trip was the relentless houndings of staff to try to get us to listen to their pitch on time shares. Right when we stepped off of our bus from the airport Dennis was trying to get us to sign forms and set up times to meet with him and when we told him we wouldn't sign forms we had not read he made the comment "oh you are the type not to sign anything without reading it first". We immediately told him we weren't interested. At that point they started calling us every morning at 8am to try and meet with us. It wasn't until my husband complained to management that the calls stopped. Then the day before we were to leave we went to the lobby to find out the return time of our bus to the airport. As soon as we stepped into the lobby we were again bombarded with "Freddy" trying to get us to sit and listen about his "great deal". We again told him we weren't interested and that we only wanted to find out the time of our bus the next day.He in turn told us he would help us if we helped him. When we again told him"no" he tossed the airline binder at us and told us we could look up the time of the bus ourselves. This was completely unprofessional and proved to us that we would never return to this resort again.

We also found the food at this resort to be worst of any all inclusive we have ever been to. The buffet is very small and has very limited options. On several occasions the food during the breakfast was under cooked and many guests were complaining. The Seaside Grill was definitely the best restaurant on site and had decent food.

On a positive note, the entertainment staff were great and kept people engaged during the day and at night. We met a some wonderful staff around the pool, at the beach and at the nightly entertainment. The rooms were very nice and spacious and always cleaned. The grounds were well kept and the weather was fantastic as always.

We spoke to many guests that felt the same way about this resort. It is way over priced for what you receive. I am sure our experience is not unique.