My experience with Long McArthur started with an e...

My experience with Long McArthur started with an emergency service needed while on a road trip from Wisconsin down to Abilene to visit with my Daughter and Son in Law. Roughly 90 minutes away, my 2014 F150 had a check engine light go on, and power seemed to go away. Quick story is, I called another dealership close to Abilene, and they were not able to do anything, then called Long McArthur and they were able to take the truck in, do the service it was needing and went over the truck top to bottom.

Basically, found a leak in the turbo system, but was an easy fix if they had the part. It being fathers day weekend, and a time crunch the part would not be in until Tuesday. The service department let me know I could probably make it back up to my dealership on the Sunday we were leaving and then have it replaced so we did not have to wait until Tuesday. So all in all, the first part of the review is the service department is great, and did all they could on short notice to help us out.

Then enter Michael Gadberry. As I waited for my son in law to pick me up, I was gazing at the new Lincoln Navigator. Michael walked by and said "you should drive that home..." as he flew by, I replied that we can talk and I was half serious. At the time, he was working with another customer, so I gave him my card and said to call me when he had some time.

Over the next couple of hours, we worked out the details of a trade in on my 2014 in which they gave me fair market value for, and worked all the numbers up while I was able to spend time enjoying our trip and visit with my daughter and family. In short, we arrived at a deal that my wife and I slept on.

Next day, we decided we still needed a truck versus the Navigator, and called michael that morning. We saw a 2018 Limitied F150 on the stock, explained to Michael the change of heart on the Navigator and could we come in and take a look at the truck. By the time we arrived at the dealership, he had the numbers ready, pre approval done, paperwork written up and just had to test drive it and agree to the deal.

At the end of the process, we drove off later int he day in that F150 Limited, drove back to Wisconsin in it and could not be happier. Michael and the entire team there took great care of us, respected our time and were more than fair on the trade in and amenities. I would drive down to Salina, KS again to work with Michael on our next vehicle, when the Explorer lease runs out in 20 months!