We were very happy with the help provided by SPS a...

We were very happy with the help provided by SPS and the outcome that was achieved.

We contacted SPS on behalf of my cousin, a resident at a center for Alzheimer s care. Her brother, who had been paying her bills, had recently died, and we needed to apply for Medicaid for her. SPS was recommended by the business manager at the center.

At first we were unsure we would need assistance with the Medicaid process. We had begun to fill out the forms ourselves, using their website. But we quickly ran into questions, and the questions led to more questions.

An initial conversation with our SPS case manager convinced us that your experience and deep bench of professionals could get us through the process better. And that s exactly how it worked out. The cost was well worth it in ensuring a positive outcome in an unexpectedly short time.

She walked us through the initial application and supporting documents, letting us know what we needed to worry about providing upfront and what could wait for later. When the inevitable questions came back from Medicaid, she interpreted them as to what they were really looking for, and she was invariably right. There were some fairly complicated financial-eligibility issues involved, and she drew on the expertise of her colleagues to get them quickly resolved.

We were surprised and pleased at how little time was required for our cousin s approval, which was clearly due to the help we got from SPS in anticipating issues in advance and responding correctly when they arose.

Throughout the whole process, the case manager was a pleasure to work with. She was prompt, upbeat, encouraging, and professional at all times.