I checked in tonight to find out that when I went ...

I checked in tonight to find out that when I went to go shower there's no hot water. It's almost midnight and I just arrived about an hour ago to my room and it's freezing in the room. Literally it feels like I'm outside. Like 50 degrees. I've adjusted the temperature to 86 and for the past hour it feels exactly the same. No temperature difference. I call down to the desk and they are no help, saying the entire engineering team is working on it. I highly doubt it. What kind of hotel has no hot water and the room is absolutely freezing. Horrible first night experience, horrible just first hour experience. I'm exhausted from my flight and just want a hot shower and warm room to sleep in. Instead I get the total opposite.