The hotel is very well located with its proximity ...

The hotel is very well located with its proximity to Times Square. The rooms are small but sufficient for two people. Unfortunately, there is little space for parking the suitcases. The bathroom was big enough, clean, the toilet but only with a sliding door separated from the sink, which in turn was only around the corner to the sleeping area.
The noise level was on the 11th floor very pleasantly low.

We can not judge the breakfast, as we had booked without.

Overall, the room service was OK, even if the resources unfortunately a bit wasteful. Opened shampoos and body lotion from the hotel are simply discarded (and partly not renewed), although there was something else in it, towels are replaced, even though they were not thrown on the floor.

Unfortunately, our maid three days before departure was thoroughly. So unfortunately things have been disposed of, which we had shopped over the days before and had parked in a grocery bag in the room.

However, the clarification of the facts was unfortunately somewhat lengthy and only through multiple inquiries we learned on the last day that we would get the discarded items by crediting one of the nights refunded. So we left again to do the shopping again.

Here we would have liked to have been taken more seriously and to have proactively informed about the further procedure by the staff.