Ju Mi

Review of Valle de la luna expeditions.

I wanted to give lower but I gave three because I ...

I wanted to give lower but I gave three because I didn't do a tour with them in the end. So to be fair.
I had bad booking experience with them.
Was trying to book Cejar tour, the lady at night told me there was one more seat, so I told her I wanted to reserve and rushed to withdraw money but when I came back she just told me that there was no seat, she counted wrong.
This is just ridiculous, that she could confirm that before I rushed to withdraw money. I was rushing to hope not to delay her off work time.
It is not a big deal if their attitude can be better.
She just said sorry without even look like sorry.
And when she told me to transfer me to another agency I refused the offer because I didn't know how is the quality of another agency. And she just said ok coldly, and turned away.
Very arrogant attitude for the receptionists here.
They treated the tourists who speak more Spanish or maybe who looks more Westerner with very different and better attitudes. More welcoming to them.
For my case and I saw another Asian's case is that they would answer all of your questions but with a cold and impatient face.
I came here because a friend recommended me them. But I have to say I am VERY disappointed with them. Very bad attitude. I would rather pay more or find another tour agency with a bit less quality but better attitude than booking any tour with them.