I have never written a negative review + consider ...

I have never written a negative review + consider myself a pretty understanding person. I rarely call somewhere to complain, unless I feel it s absolutely necessary. I have had such a bad experience with Savvy Bridal that I feel the need to express myself for those who are considering doing their bridal shopping here. I went bridesmaid dress shopping with my best friend + the bridesmaids for her wedding. Once a dress was found, a Savvy bridal employee measured the bridesmaids for our dresses. (They keep the measurements). There were a few girls that could not make this appointment, so the bride wanted to make sure everyone was okay with the dress before we ordered. Once it was confirmed everyone agreed on the dress, I called to order via the phone. On the phone they tell you based on your measurements + the designers size chart, you d be a size ___ . When they told me the size they recommended for me, I thought it seemed a bit large. I trusted that they knew what they were doing considering they are a bridal shop that measures + orders dresses for their business + living. I regret trusting them. When I picked up the dress - it was HUGE on me. Now I realize when ordering a bridesmaid dress, a size that would best fit you may not fit perfectly everywhere on your body, however this dress was huge on every aspect of me hip, bust + waist. I went ahead + scheduled alterations because I so clearly needed them unless I wanted to fit another half of a human in the dress with me. I went to then go get measured for my sister s wedding at a different bridal shop, + was put into a size that was 4 sizes smaller than the dress for this wedding. FOUR. SIZES. Now I understand not all designers run the same, but four sizes was a bit much. They suggested that I call Savvy + complain as they would hope a customer would call them in a situation like that so they could fix it. (Side note: Miss Ruby Bridal downtown MKE is clearly a better run better bridal shop who cares about their customers). I called the shop + asked for the manager. I explained my situation + how I was pretty upset that an already pricey dress was now going to cost me $100+ more due to how much altering it needed. So a $200 dress was now costing me over $300. (Oh, the $100 didn t even include hemming might I add). We went over my sizing she had on file + the charts + based on everything I would have fit into a 4 in my bust, 4-6 in waist + at largest a 8 in the hip (which may I add we had a pretty flowy dress so the hip shouldn t have been the most emphasized) but they told me I should order a 10?! I didn t ask to get a refund on the dress, or even for the full alteration cost at this point. I simply asked for what I thought was fair. To have them help with half, or something to try + make this right as I felt I was wronged. After expressing how disappointed I was (+ even the owner even saying she would haven t put me in the 10) she called my seamstress to check in on altering. My invoice that I received from my seamstress was the following: My dress was taken in 3 inches in the bust, 3 inches in the waist + 2.5 inches in the hip. The bust was still large on me after alterations. After no apology, just the blame game saying I must have gotten smaller....which unfortunately isn't the case if not the opposite, she deemed it "normal alterations" + basically it was what it was. Not sure 2.5 inches at minimum in every area of the dress is normal? Side note: 5/6 girls in the wedding also had to have their dresses altered a huge amount. The only girl that did not, measured herself + told them the size she wanted. If that doesn t tell you something, I don t know what does. I love shopping local + supporting small businesses but this was beyond ridiculous + such terrible customer service. As someone who is in her mid-upper 20 s + at the age of many of my friends getting married, I refuse to ever step foot into this store again. I will continue to spread the word about this horrible experience. I know the other girls in the wedding are also doing the same. STAY AWAY.