I ordered a gift for a friend two weeks ago althou...

I ordered a gift for a friend two weeks ago although UPS says it was delivered, it was not. The apartment clearly says 406, but the information they have says it was delivered to 405 which the driver claims isn t true. So where is the package?! I do not want to wait for an investigation that s obviously going to end up with the package not being found because they ve clearly lost it. The office and the driver can t even get it together on where it was delivered so how can I expect you to properly investigate. I would just like the item to be redelivered ASAP and be refunded the shipping cost especially since you couldn t fulfill your guarantee.