These people are vultures and riddled with billing...

These people are vultures and riddled with billing issues. I strongly recommend finding anywhere else to go because otherwise you are most likely wasting your time and money. My fiance and I were patients a couple of years ago. We decided to use their services and picked a procedure to try. Everyone seemed so nice and they explained what to expect with both the procedure and the billing. The first two attempts were unsuccessful and we decided to try one more time. A few days before were were scheduled for our final attempt, we received a phone call from their billing department. The lady insisted that my insurance policy changed and so the insurance company would not pay for the medication needed to get my body ready for the procedure even though they had paid twice before. She informed me that I had to go to the pharmacy and buy the medication out of pocket, and administer it to myself before coming in. Both times prior to this, the medication was on hand at the doctor's office and the nurse gave me the shot. Even though they said I had to pay for the medication out of pocket, and give the shot to myself, their charges did not change. I called my insurance company to find out why my policy changed since the term had not expired. They told me it had not changed. They said they had left several voicemails with Midwest Reproductive to let them know they picked the wrong option when submitting the claim. They could not get the billing department to take their call or call them back. My insurance company told me exactly what the billing lady needed to do in order to get everything back on track as it had been before. I called the billing lady and she refused to listen to me. She said that she had been doing the job for years and she knows what she's doing. I cancelled my appointment and never went back again. If I can't trust them to get their billing right how can I trust them to help make us parents? Now my fiance and I have decided to try again and we chose a different fertility specialist. We submitted medical releases to several doctor's offices. Today I get a call from Midwest Medical. I was told that if I want them to release mine and my fiance's records I would have to pay them $30.00. I know its just $30 but the fact that these people want more money from us and are holding our records and dream hostage pisses me off. They received thousands from my insurance when I was their patient and they can't just send the files over without more money in their incompetent hands. I let the lady who called know that none of the other doctor's offices called me for money to send over our files and, two years ago, when we were their patient no doctor's office charged us to have our records sent to them. She responded that different doctor's offices have different policies and asked for my card number. She asked if I would like a receipt and confirmed my mailing address. I asked her to email it to me instead. She actually said..."our office doesn't use email...its not safe." My degree is in cyber security. I let her know that with encryption it would be perfectly safe to send a receipt to me via email and with the amount of money they overcharge, even just for a medical record to be sent to another doctor's office, they should be able to afford encryption services for their customers. She laughed. Like I said...these people are untrustworthy vultures and could care less about their patients. Do yourself a favor and find a different clinic that cares more about making your dream of becoming a parent come true more then their own pigheadedness and greed.