Review of Van der Valk Hotel Drachten

4 years ago

WARNING!

WARNING!
Breakfast is spoiled, management refuses to speak to people, promises are not kept!
After my parents stayed here for a nice amount in December, they were shocked by the breakfast delivered by van der Valk. The moisture crept through the baking toppings, the cheese was almost a sweat cheese. The only thing that seemed fairly fresh was the salmon. In good spirits they ate a sandwich here, and a few hours later it went wrong. Fever, cold sweat and vomiting: food poisoning.
In addition, the staff had a banquet (it was awarded to you) and as a result, the service was late with the preparation of tables. Unfortunately, the rule remained that breakfast was over at 11 a.m. and they were jerked out of the breakfast room in a rude manner. This while they were waiting for plates and crockery.
This took place on a Sunday, moreover they had to return home in Drachten in view of the situation instead of their second day in Drachten. This is a long drive to Amsterdam. This made it impossible for them to go to a doctor.
When contacting the manager and reporting food poisoning (after they refused to call for days), the manager indicates from the start that the room for breakfast is unsuitable and that breakfast is not adequate. But without a doctor's statement, they can put themselves in the pot. It could not even apologize. "It's just like that, I recently had the flu myself." They therefore do not take the trouble to take a complaint about food, in particular food with a risk of salmonella.
Of course I do not agree with the way the management treated my parents on their weekend away. I have been trying to get in touch for a while now, but today management is too busy with a new location. Hopefully the salmon is not spoiled there and they do not play with the health of their guests there.
NEVER stay at this hotel! Their breakfast destroys more than you would like, and they also shit on that!