On Saturday night my wife and I came home to find ...

On Saturday night my wife and I came home to find no AC. We called A#1 because we used them in the past with great results. Sunday they sent Li Chen out to look at our unit. He concluded that it was the blower and he would have to order it and it would take 24 to 48 hours to get the part in.The part came in on Tuesday morning but it was his day off. He decided to come in on his day off to make sure we had a working AC. First I want to say to him thank you but also to mention he is a professional, knowledgeable and caring individual who sets the mark for the sevice industry. This is how you slam dunk customer satisfaction.