The short story is I purchased from Home Depot on ...

The short story is I purchased from Home Depot on line the Cub Cadet 24" Two Stage Snowblower + Protection Plan Dec 15, 2016. Reside in Bucks County PA (Close to Phila). Used it several times that season, with no issues.. Followed the manual instructions and stored Sta Bil additive between season. No problem 2017 - 18 season. When attempted to start in Oct 2018, wouldn't kick over. After a few weeks in dealing with Home Depot and the listing of authorized dealers, had to find my own. 1 of the Service centers no longer seviced MTD/Cub Cadets and the other was in Central NJ and would not service this area. Found Star Lawnmower a authorized reputable service center. Worked out with (Asurion) who will reimburse you for the pickup and drop off. The Equipment comes with a 3 YEAR MANUFACTURERS WARRANTY. Essentially was told by the TECH that worked on it that the CONSUMER SHOULD ONLY USE PREMIUM FUEL and the QUALITY OF FUEL IN THE AREA THE PAST 2 YEARS HAS WORSENED AND STABILIZERS WOULD NOT WORK. Thus, MTD REJECTED COVERING THE COSTS UNDER THE WARRANTY. I spoke to a representative at MTD Tech Support Warranty Jim R Nov 20, 2018 10:50AM. He stated if I could provide the stabilizer receipt, he would do a 1 time credit. I sent a copy of an AMX Purchase, March 5, 2018 which I strongly belive to be the purchase for $10.55 from Walmart Bensalem / Neshaminy PA store. Spoke to Walmart Corporate and have documented emails. Walmart Store Manager, Robert Mann and hit a dead end with both Corporate and the Store. The Store Manager initially told me they could go back to March receipts, but then didn't return my calls. I confirmed Dec 21. 2018 that I am going to be reimbursed for the $55.00 pick up and drop off, from Asurion.

Additionally, the ONLY way to truly store the snowblower during the off-season is to RUN THE SNOWBLOWER OUT OF GAS. PURCHASE PREMIUM GAS FOR THE FOLLOWING SEASON, CLOSE TO THE START OF THE SEASON. USE TRUEFUEL! THERE IS NO WHERE IN EITHER MANUALS THAT STATES THIS! MTD HAS POOR CUSTOMER SERVICE. I WILL CONTINUE TO VOICE MY DISPLEASURE AND ESCALATE THE MATTER. THE MTD MANUAL NEEDS TO BE RE WRITTEN FOR THE CONSUMERS PROTECTION! I received the aforementioned from Star Lawnmower Technician, as well as confirming this with MTD representative.

I will be start the process by filing a claim to the BBB and writing a Google Review.

I will also voice my displeasure to the media if necessary, as this issue should have been covered my the MTD manufactures warranty and I am certain others have had the same issue.