Christos Mamas

Review of Ramada Encore Kiev

The hotel is close to the airport & that can be he...

The hotel is close to the airport & that can be helpful to many. However the way they operate dose not give any felling of hospitality, definitely not up to 4* category. Starting from the room I can say it s a clean room with nice bed but not so nice pillows. There is 4 pillows on a clearly small bed just enough for 1person. Don t understand the concept of 4 pillows as they have no use during the sleep. (the reason I can think of having 4 is to find the one which it s is proper to sleep as the quality of the pillows is bad). In the morning with the 1st sunshine there is a surprise waiting for you, depending on which room U are the sun or the sunlight will wake u up as it comes straight into your eyes. The mgmt have thought of something very smart, to apply Velcro to the current & the wall in order to shut the light out! The idea would have worked if the HK making sure that the Velcro is well attended, but am not sure they know it dose even exists. Going to the toilets I would say is a fair quality of toilet with enough amenities. However if u step into the shower the problem starts, there is no place to keep a shop or shower gel. The only option is on the floor (4*?) I order room service and I would say until the order come up to my room everything went as expected. I had a burger, how wrong can you go with that! The only sauce with the burger was ketchup on the side of the plate & nothing on the burger. I asked the waiter if she could bring me some mayonnaise & she replied it s finished & she left. I didn t want to argue with her, I just went to the supermarket attached to the hotel & bought some. Earlier on the day I called the reception to tell me how the room heater work as coming form a hot country I was feeling cold. She said they will bring someone to my room, 2 ladies from HK came trying to do something, they said something in Russian (which I don t understand & am supposedly a guest to their hotel & left) I thought they manage to turn it on but 20 min later the room was the same cold. I called once again the reception & they told me the heater is not working in any of the rooms as it is only for the winter. However, this time they asked me if I wanted a portable heater which they brought (wondering again y she didn t try to help the 1st time)<br/>Coming to the breakfast. I can say they have an interesting quantity of items but they really lack on quality. Let s start with the bread old old old old not sure how many days they are using the same loaf. Despite on that I think they only have 2 types of bread, am not sure thought cause the sign just says bread . Am wondering if anyone not only form the kitchen but the restaurant or the mgmt have ever thought in their hotel mighty have guest that are gluten free or simply guest that don t eat white bread. Going on to the juice, I would expect to have a machine with a fresh orange juice or just fresh orange juice which is essential to a good breakfast. Yet am asking the hostess if there is fresh juice & she tells me Yes . Both of the juice apple & orange comes from a package below the dispenser. Hard to believe she never show that. Another quality observation is that even thought they have the equipment to keep the temperature of the food on the accepted levels they don t use them (far from a 4* hotel). Just to give an example, that the eye will pop out to anyone having a basic knowledge of F&B. The toaster machine that it s really hot is just next to the yogurts which they suppose to be on chill temperatures. Nobody has notice this? Furthermore, in a country that tea is in their daily costume u would expect to see few chooses of tea, although there is only one! Black tea (4*?). Last wile am writing this comments seating in the restaurant one of the Indian nationals passes in front of me putting a fork and a knife on the napkin poke for the breakfast holding them from the top and not from the bottom handle. I don t want to know what he was doing before that.