Review of Lone Star Valet

3 years ago

ZERO stars.

ZERO stars.
We were on a weekend vacation in Denver, 6 hours from where we live. My car was damaged mechanically by one of the valets at the hotel we were staying at, and I had to pay close to $1000 to get it fixed so we we could go home.
Nick Clonts sent me an email regarding my claim, stating they assumed no responsibility or liability for the damage. It was probably the same email he's sent to numerous people based on some of these reviews. I sent numerous follow up emails to him with no response. I finally called him and he told told me the same on the phone. I asked why he never responded to my follow up emails and he told me once they make their decision, they cease contact with the customer. I tried to further discuss this in a professional manner, then he hung up on me. Terrible, terrible, terrible customer service.
I would give them ZERO stars, but I have to select one star to post this review.