Disappointed, as I have skiied here for over 30 ye...

Disappointed, as I have skiied here for over 30 years. I am a physician from another state and made reservations, that I simply wanted to change to another date (after I get vaccinated, so I don't take somone else's test) I cannot get into NY not because I have covid, but due to state regulations on when I need to test. NY simply does not have the rapid tests availabe for someone needing only for travel, and I wouldn't dream of taking someone's necessary test. First I tried to call, multiple days and times. Their only option zero has had a mailbox full for over 5 days now. No one on the phone. So I try and send email. I get a very short impersonal response that says I need a doctors note. So what we know is that this woman did not even read my note which stated, I am a doctor and do not have covid, I am trying to do the right thing. I only wanted to switch days. So now three emails later, and still a full mailbox I had no choice but to call credit card and cancel. Really disappointing.